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Contract Agreement

These terms and conditions together with your order constitute the entire Contract between us and you for the supply of Products.  No other terms and conditions will apply.  The Contract cannot be varied unless we agree to vary it in writing or by email prior to the event.



Placing Your Order

By placing your order, you make an offer to us to purchase the products you have selected based on these Terms and Conditions.

We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered.

If we cannot process or accept your order after payment is received, we will contact you by email or telephone.

AVH Electrical Engineering Co. Pty Ltd (“AVH”) reserves the right to refuse service, terminate accounts or edit content, or cancel orders at its sole discretion



Payment Methods and Processing

AVH accepts PayPal, Visa and MasterCard only.

Payment can also be made by direct deposit to our bank account. Orders paid for by direct deposit will not be processed until payment has been received and cleared. Please ensure that you include the order/invoice number in the transaction description.
Payment processing will not begin until we receive all the information we need.

Orders placed on a weekend or a public holiday will not begin payment processing until the next business day.

Business days are Monday through Friday, excluding Victorian public holidays.

Your tax invoice is your proof of purchase.

We do not accept credit cards issued by banks outside of Australia.




All prices quoted on this website are inclusive of GST.  The total GST paid will be clearly marked on the invoice.




AVH reserves the right to change prices for products displayed on their website at any time.



Supply of Products

Subject to these Terms and Conditions, we will supply to you the Products indicated on your order confirmation.

When your order has been dispatched, you will receive a tracking number of your shipment via email.



Refund Policy

If you are dissatisfied with the goods in any way, you may return them.  This must be done within 30 days of receiving the goods. Goods that are returned after the 30 day period will be charged a restocking fee of 20%. Goods must be returned at the cost of the customer and be in a re-sellable condition. In the event goods are sought to be returned, the buyer shall contact us for a Goods Return Approval “GRA” number.

If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. We will organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product.  The customer will incur the cost of return postage and be credited the purchase price only.




AVH cannot ship to a PO Box.

All orders on this website are processed, during business hours, within 24-48 hours. If there are any delays, you will be contacted by our customer service team.

Orders will be shipped to you by Australia Post, or a Courier Service of our choosing.



Faulty Products

AVH offer our customers quality products. We will endeavor to supply you with products in good condition.  On occasion, goods that are sealed within cartons may be faulty as a result of a manufacturing defect from our suppliers. If this occurs, please contact our Customer Service Team. We will supply you with a replacement product upon receiving the product back. If the Product/s has been installed and becomes faulty within its warranty period, we will need a copy of the Licensed Electrician that carried out the installation.



Limited Warranty and Limitation of Liability

This warranty applies to all products sold by AVH Electrical Engineering Co Pty Ltd (the “Products”); provided, however, that the term Products does not include any third party products purchased through AVH Electrical Engineering Co Pty Ltd, for which no warranties are made (the “Third Party Products”).  Third Party Products may be subject to a separate manufacturer’s warranty; [should you have any question regarding whether a separate warranty applies, please contact us].

NOTICE:  Read this Limitation of Warranty and Liability before buying or using the products contained herein.

It is impossible to eliminate all risks associated with the use of the Products.  Risks of serious injury or death, including risks associated with electrocution, arcing and thermal burns, are inherent in work in and around energized electrical systems.  Such risks arise from the wide variety of electrical systems and equipment to which Products may be applied, the manner of use or application, weather and environmental conditions or other unknown factors, all of which are beyond the control of AVH.

AVH Electrical Engineering Co. Pty Ltd does not agree to be an insurer of these risks.

When you buy or use these products, you agree to accept these risks.




AVH reserves the right to change these Terms and Conditions at any time.

No AVH employee has the authority to vary any of the Terms and Conditions governing any sale.



Privacy Policy

We keep all information you provide us with completely confidential.

All personal information submitted for billing and record keeping purposes will be kept strictly confidential and used solely for internal purposes by our staff, for the strict purpose for which it was intended, and for the benefit of the customer.

We agree not to sell, rent, share or release this information to any other individual, entity or third party, for any reason, without the specific written consent of the customer with exception as required by law, regulation or governmental authority.

Only those employees with relevant business duties (i.e. support staff) may access personal information, and only to perform their required duties.